Privacy Policy

Effective Date: August 8, 2026

Zhuazhi (Shenzhen) Technology Co., Ltd. operates the PETTOO mobile application. This notice explains the personal information handled when you install PETTOO, register an account, access the app, or use connected features. It describes why the information is needed, who may receive it, how long it is kept, how it may move across borders, the measures used to protect it, and the choices available to you. In this notice, “Personal Data” includes information connected, or reasonably capable of being connected, to an individual and any information protected as personal data by applicable law.

The Services may include AI-assisted image generation and editing, a cloud library, community features, memberships, customer support, and PETTOO-operated ordering and fulfillment features. A section applies only when you use the relevant feature. This Policy is a privacy notice; contractual rules for using the Services are set out in Part II (Supplemental Terms of Use) of this document.

1. Scope of This Notice

This Policy applies to Personal Data handled by PETTOO through the Services. It does not apply to independent third-party websites, platforms, or services that you choose to visit or use. Those parties process information under their own privacy notices.

2. At-a-Glance Practices

You choose the photos, videos, prompts, and other content submitted for a PETTOO feature.
Some basic editing may occur on your device; compute-intensive generation may require cloud processing.
Before selected media is sent to a third-party AI provider, PETTOO provides an in-app disclosure and requests explicit permission.
Original media used for ordinary cloud generation is retained on PETTOO active systems for no longer than 24 hours; some workflows delete it sooner.
Generated content saved to the PETTOO Cloud Library remains until you delete it or delete your account, subject to limited legal and technical exceptions.
PETTOO neither exchanges Personal Data for money nor makes it available for behavioral advertising across unrelated services. We also do not use it to follow your activity across third-party apps.
Information connected to you is not used to develop a stand-alone, general-purpose AI system beyond carrying out the PETTOO feature you selected.

3. Information Categories

3.1 Information You Choose to Give Us

Account and profile information. Email address, user or account identifier, username, profile image, preferences, and information received through Sign in with Apple, including an Apple private relay address if you choose that option.
Creative media and instructions. Photos, videos, background images, prompts, captions, style choices, editing instructions, and other content you select or enter.
Pet-related information. Pet names, images, characteristics, memorial details, and other information you voluntarily associate with a project or profile.
Generated and saved content. Generated images, edited media, saved projects, Cloud Library items, and related metadata.
Community information. If community functions are available, posts, comments, reactions, follows, reports, messages, and the audience or visibility settings you select.
Order and delivery information. If you order a product, recipient name, delivery address, contact details, customization choices, order status, tracking events, return information, and refund records.
Support and communications. Messages, screenshots, attachments, feedback, and troubleshooting information you send to PETTOO.

3.2 Information Generated Through App Use

Device and network information, such as IP address, device or app identifiers, device model, operating system, app version, language, network type, and app-store country or region.
Usage information, such as features viewed or used, navigation events, settings, timestamps, and interactions with content.
Diagnostics and security information, such as crash reports, performance measurements, error logs, failed requests, and suspected fraud or abuse events.
Approximate location inferred from an IP address. PETTOO does not collect precise GPS location unless a feature clearly requires it and you grant the relevant device permission.

3.3 Information Supplied by Partners

PETTOO may receive limited information from Apple or another app store, authentication providers, payment services, cloud and AI providers, analytics or crash-reporting services, customer-support tools, and printing or delivery providers. Depending on the feature, this may include sign-in identifiers, purchase validation, subscription status, transaction identifiers, shipping updates, delivery confirmation, or technical reports. PETTOO does not receive your full payment-card number when payment is processed by Apple or another independent payment provider.

4. Image and AI Data Flows

4.1 Selecting Media

PETTOO processes only the media you select or capture for the feature you request. The app may request camera or photo-library access for capture, selection, saving, or upload. Where supported, you may use Apple's limited photo picker instead of granting access to your entire library. Declining a permission may prevent the related feature from working, but PETTOO does not request unrelated permissions as a condition of using other available features.

4.2 Local and Remote Processing

Basic edits may be performed on your device. For generation, stylization, background replacement, or other compute-intensive functions, PETTOO may transmit the selected media and instructions to cloud infrastructure operated for PETTOO. PETTOO uses Amazon Web Services (AWS) for cloud hosting and may use Google Gemini API to perform the AI generation requested by you.

4.3 Google Gemini Processing

Before PETTOO sends selected media to Google Gemini API, the app presents a notice identifying the third-party AI processing and asks for explicit permission. The transmitted data is limited to the selected media, relevant instructions, and technical information necessary to return the result. PETTOO does not intentionally include your contacts, payment-card details, or unrelated account information in that request.

Google processes API content under the terms and configuration applicable to PETTOO's account. PETTOO does not authorize the provider to use submitted media for advertising. Where paid Gemini API services are used, Google's published terms state that prompts, files, and responses are not used to improve Google's products; limited logging may nevertheless occur for security and abuse monitoring unless an approved zero-data-retention configuration applies. Provider-side retention may therefore differ from PETTOO's retention on its own active systems.

4.4 Face Images and Biometrics

Uploaded media may contain a person or an animal. The image may be processed as a whole, including visual characteristics needed to create the requested output. PETTOO does not use uploaded images for facial recognition, identity verification, authentication, or surveillance, and does not create or retain faceprints or biometric identity templates. PETTOO does not attempt to identify a person from an uploaded face.

4.5 Storage Periods for Media and Results

Ordinary cloud generation: originals and related temporary data are kept on PETTOO active systems for no longer than 24 hours and then deleted, unless a shorter workflow applies or limited retention is required for security, dispute resolution, or law.
Designated personalized workflows: originals, temporary processing artifacts, and any temporary model copy created solely for the request are deleted from PETTOO active systems after successful generation.
Cloud Library: an output you choose to save remains available until you delete it or delete your account.
Community: a post remains until you remove it or close your account, subject to moderation, backup, safety, and legal requirements. Copies made by other users or outside PETTOO may remain beyond PETTOO's control.

4.6 AI Model-Training Boundaries

Your identifiable information and content are used to fulfill requested PETTOO functions, not to build an unrelated foundation or general-use AI system. Before any voluntary improvement program uses identifiable content, PETTOO will provide in-app details about its scope, purpose, recipients, and storage period and will obtain affirmative consent when required by law.

5. Purposes for Processing

Provide requested features, including account access, AI creation, editing, cloud saving, community functions, memberships, product customization, order fulfillment, and support.
Authenticate users, validate subscriptions and purchases, process transactions, and communicate about accounts, security, orders, deliveries, returns, or service changes.
Operate, maintain, troubleshoot, secure, and improve the Services, including performance analysis and aggregate product analytics.
Detect fraud, abuse, infringement, unauthorized access, and violations that threaten users, PETTOO, service providers, or other parties.
Comply with law, respond to lawful requests, protect legal rights, and establish, exercise, or defend claims.
Send marketing communications where permitted. You may opt out of marketing without losing essential account or service messages.

PETTOO uses Personal Data only for the purposes described in this Policy, obtains consent where required, and otherwise processes Personal Data as permitted by applicable law.

6. Recipients of Personal Data

PETTOO may disclose Personal Data only as reasonably necessary for the purposes in this Policy:

Cloud and AI service providers, including AWS and Google Gemini API, for hosting, storage, processing, security, and requested generation.
Analytics, diagnostics, moderation, fraud-prevention, and customer-support providers, where those services are enabled.
Apple and other app stores, authentication providers, and payment services for sign-in, purchase validation, subscription administration, refunds, and fraud prevention.
Printing, production, customs, fulfillment, and delivery providers when you order a personalized physical product.
Professional advisers, regulators, courts, law enforcement, and other parties when disclosure is required by law or reasonably necessary to protect safety, prevent fraud, enforce rights, or address a legal claim.
A prospective buyer, successor, lender, or transaction adviser in connection with a financing, reorganization, merger, acquisition, or sale, subject to applicable law and confidentiality safeguards.

PETTOO requires service providers that handle Personal Data on its behalf to use it only for authorized services, apply appropriate security, and provide the same or an equivalent level of protection required by this Policy and applicable law. Some independent providers, such as app stores and payment platforms, also process information under their own privacy notices.

PETTOO does not sell Personal Data. PETTOO does not share Personal Data for cross-context behavioral advertising, disclose it to data brokers, or use it to track you across apps or websites owned by other companies.

7. SDKs and Technical Measurement

The Services may use software development kits, local storage, server logs, and similar technologies for sign-in, core functionality, security, performance measurement, crash reporting, and analytics. PETTOO does not use advertising identifiers for targeted advertising or advertising measurement. If that practice changes, PETTOO will update this Policy, update App Store disclosures, and request any permission required by iOS or applicable law before the change applies.

8. Retention Schedule and Erasure

PETTOO retains Personal Data only for as long as reasonably necessary for the purpose for which it was collected, taking into account account status, the feature used, active orders, security needs, disputes, tax and accounting duties, and other legal requirements.

Original media and temporary AI data: as described in Section 4.5.
Saved outputs and projects: until you delete them or delete your account.
Account and profile information: while the account is active and for the limited period needed to complete deletion, protect the Services, and meet legal obligations.
Order, transaction, tax, shipping, refund, and support records: for the period required by commercial, accounting, consumer-protection, fraud-prevention, and dispute-resolution obligations.
Security and abuse records: for a proportionate period needed to investigate incidents, prevent recurrence, and protect users and the Services.

User-initiated deletion is generally processed from PETTOO active systems within four hours. Limited copies may remain temporarily in backups or be retained when reasonably necessary for an unfinished order, security incident, dispute, fraud investigation, legal hold, or other legal obligation. PETTOO may retain aggregated or de-identified information that cannot reasonably be linked to you.

9. Managing Permissions and Preferences

Photos and camera: choose selected media access where available, or change access in iOS Settings. Previously uploaded media must be deleted through PETTOO or by a privacy request.
Third-party AI processing: decline the in-app disclosure if you do not want selected media sent to the named AI provider. The related cloud-generation feature will not operate without that processing.
Notifications: manage push-notification permissions in device settings.
Marketing: use the unsubscribe link in an email or contact PETTOO. Essential service and security messages may still be sent.
Consent: where processing is based on consent, you may withdraw it through available in-app controls or by contacting PETTOO. Withdrawal does not affect processing already lawfully completed.

10. Privacy Rights in the United States

Depending on the U.S. state in which you reside and the applicability of state privacy law, you may have the right to request access to, correction of, deletion of, or a portable copy of your Personal Data. You may also have the right to obtain information about the categories, sources, purposes, and recipients of Personal Data; opt out of the sale or sharing of Personal Data or the use of Personal Data for targeted advertising; limit certain uses of Sensitive Personal Data; and appeal a decision concerning your privacy request.

PETTOO does not sell Personal Data or share Personal Data for cross-context behavioral advertising. You will not be discriminated against for exercising a privacy right available to you under applicable law.

To submit a privacy request, use the available in-app controls or contact privacy@entsz.online. We may take reasonable steps to verify your identity before completing a request. You may use an authorized agent where permitted by applicable law. PETTOO will respond within the period required by applicable law and will explain any permitted extension or denial.

11. Closing a PETTOO Account

If the Services allow account creation, you may initiate permanent account deletion from the account or privacy settings in the app. Account deletion covers the account and associated Personal Data that PETTOO is not legally required to retain, including saved Cloud Library content and user-generated content controlled by PETTOO. Deleting the app from your device does not delete your account.

Closing your PETTOO account and ending an App Store subscription are separate actions. Charges managed by Apple or another store may continue until you cancel through that store's subscription-management page. Where appropriate, the account-closing flow will point you to those controls.

12. Cross-Border Processing

PETTOO and its service providers may process Personal Data in mainland China, the United States, and other locations where they operate. Privacy protections in those locations may differ from those in your state. PETTOO uses reasonable contractual, organizational, and technical safeguards designed to protect Personal Data when it is transferred across borders. You may contact us for additional information about safeguards relevant to your Personal Data.

13. Safeguarding Personal Data

PETTOO maintains administrative, technical, and organizational controls appropriate to the nature of the information and the associated risk. Depending on the system, controls can include restricted access, encryption during transmission, audit logs, vendor oversight, and incident-response procedures. Security risk cannot be eliminated entirely, so we cannot promise that every transmission or storage environment will remain completely secure.

14. Younger Users

PETTOO is intended for a general audience rather than children younger than 13. We do not intentionally obtain Personal Data from a child under 13 without legally sufficient authorization from a parent. If we discover such collection, we will take reasonable action to remove the information. Parents and guardians may write to privacy@entsz.online. A person below the age of majority in their location may use PETTOO only with a parent or lawful guardian's authorization and oversight.

15. External Platforms and Providers

The Services may link to or integrate independent services such as Apple, social networks, payment services, and delivery carriers. When those parties determine how and why Personal Data is processed, their own privacy policies apply. Review the relevant notice before providing information directly to an independent service.

16. Revisions to This Notice

PETTOO may update this Policy to reflect changes in features, providers, practices, or law. The effective date at the beginning identifies the current version. If a change materially affects your privacy rights or introduces a materially different use of Personal Data, PETTOO will provide additional notice and obtain consent where required before the change takes effect.

17. How to Reach PETTOO

Privacy requests and questions: privacy@entsz.online

Operator: Zhuazhi (Shenzhen) Technology Co., Ltd.

Address: Room 102, Building B52, No. 7688 Longhua Avenue, Longhua District, Shenzhen, China