Terms of Service

These Supplemental Terms of Use (the “Terms”) govern your access to and use of the PETTOO mobile application, related websites, software, AI-assisted creation tools, cloud library, community features, memberships, and products and services offered directly by PETTOO (collectively, the “Services”). “PETTOO,” “we,” “us,” and “our” mean Zhuazhi (Shenzhen) Technology Co., Ltd.

By creating an account, selecting “I agree,” purchasing a membership or product, or otherwise using the Services, you agree to these Terms and acknowledge Part I (Privacy and Personal Data) of this document. If you do not agree to these Terms, do not use the Services.

1. Eligibility and Accounts

You must be at least 13 years old to use the Services. If you are under the age of legal majority where you live, you may use the Services only with permission and supervision from a parent or legal guardian who agrees to these Terms. PETTOO is not directed to children under 13.

You must provide accurate account information, keep your credentials secure, and promptly notify PETTOO of suspected unauthorized access. You are responsible for activity conducted through your account except to the extent caused by PETTOO’s failure to use reasonable security measures.

You may not sell, transfer, impersonate another person through, or create an account for unlawful or deceptive purposes.

2. The PETTOO Services and AI Creation Tools

PETTOO combines AI-assisted pet-related creation, cloud storage, community sharing, personalized products, membership benefits, and related services. Features may differ by device, region, subscription tier, and product phase.

PETTOO may improve, add, remove, suspend, or discontinue features. Where a material change adversely affects a paid service, PETTOO will provide notice and any remedy required by applicable law.

You may submit photos, videos, prompts, backgrounds, style selections, and other inputs (“Inputs”) to generate or edit images and other content (“Outputs”). Inputs and Outputs are included in “User Content.”

AI systems are probabilistic. Outputs may be inaccurate, incomplete, unexpected, non-unique, or similar to content created for others. PETTOO does not guarantee that an Output is suitable for a particular purpose or free of third-party claims.

You must review Outputs before publishing, selling, gifting, ordering a product, or using them commercially. Do not rely on Outputs for medical, veterinary, legal, financial, safety-critical, or other professional decisions.

As between you and PETTOO, and to the extent permitted by applicable law, you may use Outputs generated for you, subject to these Terms and any third-party rights. This does not give you rights in PETTOO’s software, models, templates, style assets, trademarks, or other platform materials, and it does not guarantee that any Output is eligible for intellectual-property protection.

Personal Data handling associated with AI features, including third-party AI processing, storage periods, and model-training boundaries, is described in Part I, especially Sections 4, 6, and 8.

3. User Content, Responsibilities, and Licenses

You retain ownership of User Content you submit, create, save, or publish, subject to any rights held by other people.

You represent that you have all rights and permissions necessary to submit and use User Content, including permissions relating to copyright, trademark, privacy, publicity, portrait, and other personal or proprietary rights. If User Content depicts another person or another person’s pet, property, brand, or creative work, you are responsible for obtaining any permission required for the intended use.

You may not submit User Content that is illegal, infringing, fraudulent, deceptive, hateful, abusive, exploitative, sexually explicit, violent in a gratuitous manner, invasive of privacy, harmful to minors or animals, or designed to impersonate a person, brand, or organization without authorization.

3.1 Service License

You grant PETTOO a non-exclusive, worldwide, royalty-free, limited license to host, reproduce, process, adapt, transmit, display, and otherwise use User Content only as reasonably necessary to provide, secure, maintain, and improve the Services you request, including AI generation, cloud storage, customer support, fraud prevention, product customization, production, order fulfillment, and legal compliance.

This service license begins when you submit User Content and ends when the relevant content is deleted or the relevant Service is completed, except where limited retention is reasonably necessary for backups, security, disputes, fulfillment, or legal obligations.

3.2 Community Content

When you publish User Content to the PETTOO Community, you additionally grant PETTOO a non-exclusive, worldwide, royalty-free license to host, reproduce, format, distribute, publicly display, and make that content available through PETTOO, including in feeds, search results, recommendations, and community previews, until you delete the post or close your account, subject to reasonable technical and backup periods.

Other users may view, react to, share, or capture public posts. Copies made outside PETTOO may remain outside PETTOO’s control. PETTOO will not use your User Content in paid advertising or off-platform brand campaigns without your separate permission.

Processing of User Content by contracted service providers is governed by these Terms and the Personal Data handling rules in Part I, including the safeguards described in Sections 6 and 15.

4. Community Rules, Moderation, and Reports

PETTOO may use automated systems and human review to detect, review, restrict, refuse, or remove content or activity that reasonably appears to violate law, these Terms, Community rules, or another person’s rights. PETTOO may preserve relevant records where reasonably necessary for safety, fraud prevention, disputes, or legal compliance.

Users and rights holders may submit infringement reports, safety reports, objections, or appeals through PETTOO’s published reporting channels. Reports must be accurate and made in good faith. PETTOO may request information reasonably necessary to verify a report.

PETTOO may suspend repeat infringers or users who repeatedly submit unlawful or abusive content. Where appropriate and legally permitted, PETTOO will provide notice of material enforcement action and an opportunity to appeal.

5. Memberships, Subscriptions, and Digital Benefits

PETTOO may offer free and paid membership tiers, generation credits, cloud features, discounts, or other benefits. The price, billing period, renewal terms, included benefits, and material limitations will be shown before purchase.

Auto-renewable subscriptions purchased through Apple or another app store are billed and managed by that platform. Unless canceled through the platform before renewal, the subscription may renew automatically at the displayed price. Deleting your PETTOO account does not itself cancel an app-store subscription; you should cancel it through the applicable store.

Generation credits and similar digital benefits have no cash value, may be limited by plan or expiration terms disclosed before purchase, and may not be transferred unless PETTOO expressly allows it. Refunds are handled under the applicable store rules and mandatory consumer law.

6. Personalized Products, Orders, and Fulfillment

You must review the product preview, User Content, names, text, size, color, model, shipping information, and other customization details before placing an order. Previews are visual references. Color, placement, texture, dimensions, and fine details may vary reasonably because of screen settings, materials, manual measurement, and production processes.

After production begins, changes or cancellation may not be possible. If a personalized product is not eligible for a change-of-mind return, PETTOO will provide clear notice before purchase. This does not limit remedies for defects, non-conformity, incorrect fulfillment, damage, or rights that cannot be waived under applicable law.

Production and delivery estimates are not guarantees. Delays may result from holidays, weather, carrier disruptions, customs, inaccurate addresses, or events outside reasonable control. Import duties and taxes will be allocated as disclosed at checkout.

Product-specific terms, return windows, and support procedures shown at checkout or in PETTOO’s Purchase and Returns Policy form part of these Terms. If they conflict with these Terms, the more specific product or transaction term applies, subject to applicable law.

7. PETTOO Intellectual Property

The Services, including software, interfaces, designs, AI systems, templates, style assets, databases, text, graphics, logos, and trademarks, are owned by or licensed to PETTOO and are protected by law. Except for the limited right to use the Services, no PETTOO rights are transferred to you.

You may not copy, reverse engineer, scrape, extract models or datasets, bypass security or usage limits, use automated means without authorization, or use PETTOO materials to build or train a competing model or service, except where such restriction is prohibited by law.

8. Third-Party Services and Privacy

The Services may integrate app stores, payment services, social networks, carriers, and other third-party services. Their separate terms and privacy policies govern their services. PETTOO is not responsible for third-party services outside PETTOO’s reasonable control, but this does not limit rights you may have against PETTOO under mandatory law.

PETTOO’s collection, use, disclosure, retention, transfer, and protection of Personal Data, and the privacy rights available to you, are described in Part I (Privacy and Personal Data). Nothing in these Terms reduces any rights available under applicable law.

9. Suspension, Termination, and Account Deletion

You may stop using PETTOO at any time and may initiate account deletion in the app. Before deleting an account, review active subscriptions, unfinished orders, saved content, and any information you want to retain.

PETTOO may restrict or suspend access where reasonably necessary to address suspected fraud, security risks, unlawful conduct, repeated infringement, material breach, non-payment, or harm to users, PETTOO, or third parties. PETTOO may terminate an account for serious or repeated violations, with notice where appropriate and legally permitted.

Account deletion, associated Personal Data and User Content deletion, applicable retention exceptions, and the separate cancellation of app-store subscriptions are described in Part I, especially Sections 8 and 11.

10. Disclaimers and Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” PETTOO DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PETTOO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE, UNIQUE, OR SUITABLE FOR YOUR PURPOSE.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot lawfully be excluded.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PETTOO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PETTOO’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO PETTOO FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT, OR (B) USD 100. THIS LIMIT DOES NOT APPLY WHERE PROHIBITED BY LAW OR TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

11. Indemnity

To the extent permitted by law, you will indemnify and hold PETTOO and its affiliates, officers, and personnel harmless from third-party claims, losses, and reasonable costs arising from your unlawful User Content, your material breach of these Terms, or your violation of another person’s rights. This obligation does not apply to the extent a claim results from PETTOO’s own conduct.

12. Governing Law and Disputes

These Terms are governed by applicable law. Any dispute may be brought before a court or other tribunal with lawful jurisdiction. Nothing in these Terms deprives you of mandatory consumer protections or the right to bring a claim in a forum that applicable law makes available to you.

Before filing a formal claim, you and PETTOO are encouraged to try to resolve the dispute informally. You may send a description of the issue and the relief you seek through Help & Support in the PETTOO app or through the contact method published at entsz.online. This does not limit requests for urgent relief or rights that cannot be waived.

13. Changes, Language, and Contact

PETTOO may update these Terms. If a change materially affects your rights, PETTOO will provide reasonable advance notice and request renewed consent where required. The effective date at the beginning of this document identifies the current version. Continued use after an updated effective date constitutes acceptance only to the extent permitted by law.

If PETTOO provides a translation, the English version controls only to the extent permitted by applicable law and unless the local-language version is required to control.

Questions and notices about the Services may be submitted through Help & Support in the PETTOO app or through the current contact details published at entsz.online. Privacy requests and questions may be sent to privacy@entsz.online.

Operator: Zhuazhi (Shenzhen) Technology Co., Ltd.

Address: Room 102, Building B52, No. 7688 Longhua Avenue, Longhua District, Shenzhen, China

See also: Privacy Policy